We have answered some Frequently Asked Questions based on our relevant policies. If you have any specific questions please do not hesitate to ask a member of staff.
What do you do if my child is crying?
If a child cries we reassure and comfort them by using information given in the My Story So Far. If a child continues to show separation anxieties we will work with the parents to develop strategies to help them settle.
To help your child settle in we encourage parents to:
- Say goodbye to their child and explain they will be coming back and when
- Provide as much information about their child by completing the My Story So Far
What if my child has an allergy?
In line with Benedicts law, all families are asked about Allergies at registration and this information is shared with staff and available in the setting. See Policy 04.04 – Allergies and food intolerance.
What if my child needs medicine?
We understand that sometimes we may need to administer medication as part of maintaining a child’s health and well being or when they are recovering from an illness. See Policy 04.02 – Administration of medicine
What do I need to do if I have a complaint?
We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff.
If this does not achieve the desired result, we have a set of procedures for dealing with concerns. We aim to bring all concerns about the running of our Pre-School to a satisfactory conclusion for all the parties involved. Please see our Policy – Complaints procedure for parents and service users (10.02)
What happens if I am late to collect my child?
To support and reassure children we encourage prompt collection at all times, however, we appreciate that sometimes unexpected situations arise. Should such occasion happen you need to:
- Phone Pre-School to advise time of arrival or alternative person authorised to collect the child.
- Authorised alternative person must have the agreed Pre-School Password. Passwords are given on Registration.
Why does my child come home messy?
We believe that children learn naturally through play. We encourage children to use protective clothing for messy activities however we encourage all children to be dressed appropriately for messy play.
Don’t forget to use your Acorns T-Shirt.
What do I need to know about providing a packed lunch?
We encourage parents to provide a healthy lunchbox which could include: savoury snack or pasta, fruit or yoghurt and a drink.
We prefer children not to have snacks high in fat and sugar and fizzy drinks.
Acorns is a nut-free preschool, this includes Peanut Butter and Nutella
We encourage lunch boxes and water bottles are cleaned regularly to keep them hygienic.
What do I do if my child is ill?
Infections in pre-school can spread quickly and as a precaution to stop this happening we may ask you to collect your child if they are exhibiting signs of illness. We advise that the following guideline and exclusions should be kept to:
- Gastric Upsets from illness – Do not return to pre-school until 48 hours after the last attack of diarrhoea, loose stools or sickness.
- Gastric Upsets from any other reasons – This may occur due to intolerance of food, medication, additives, or other reasons, and needs to be discussed with staff before leaving your child at preschool.
- Conjunctivitis – If the eyes are weepy with a yellow discharge, do not return to pre-school until 24 hours after the discharge has stopped.
- Impetigo – Exclusion is necessary until all the scabs have cleared from the infected area.
- Chicken Pox – All spots must be dry and scabbed over before returning to pre-school.
- High Temperature – If a child’s temperature is above 37.5 C or above they are not to attend pre-school.
